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Latex 3000 UV lamps

#1 seckin.sah8351 6 months ago

Hello there, My UV lamps do not light up. It mentions using Optimizer, which is not a product of HP. How is this possible? Are there fake Optimizers? I always buy it from the authorized dealer (10 liters). Also Optimizer head marked. And the lamps do not light up. They said it will burn after spending 30 liters. I spent more than 100 liters but it didn't burn. How long will this take? I think this was due to a pressure sensor error. How will it fix?

#2 HP Daniela Ciolompea 6 months ago

Hi @seckin.sah8351,

This seems to be a false non-HP ink case. I suggest contacting your support representative to escalate the case and schedule a remote session to clear the flag.

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