Latex 360 tention bar/pick-up reel jam

Hi, I have an issue with setting up pick-up reel. When pick-up reel is in use during the printing it should pick-up excess of substrate and roll it on to the preinstalled core. This part is working all fine. Problem starts when after the printing and drying are done, pick-up reel should unwind allowing for the substrate to be fed back in to the printer to the starting position-ready for the next print. For some reason it is not doing that and as a result tension bar is forced all the way up until it comes in contact with the frame. This results in the jamming of the substrate. I have followed exactly instructions in the manual/printer screen/HP videos on the matter and the problem persists. Pawel Solved! Go to Solution.

It's weird since the take up reel (TUR) works independently from the printer. I will recommend to check that it works correctly: 1- Unload media 2- Select winding direction 3- Move the dancer bar manually to confirm if it is working as expected. a) Lower position: Rotates wind b) Middle position: Doesn’t rotate c) Upper position: Rotates to unwind If this doesn't work, I will recommend you to escalate your problem to the support team.

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Thanks for posting the solution!

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I had the same issue with mine, but mine happened because the sensor was broke.

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