Internet connectivity fails

you have to make hdd recovery at machine

I have 335 Latex Machine can't see any firmware update message pending on the printer panel. Can't see an Internet connection test No. 13 go through (failure). Can't download any media profile other than HP ..any idea what to do?

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Hi, I have the same problem my latex 360 can't connect to internet. I tried direct connection and also though a proxy with my synology NAS. Same problem I have the last firmware how to solve it please ?

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I have found the solution to that problem. activate the firewall in printer setting and then it works ! I think it's a bug. that workaround works

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I have an HP 360 and having the same issue. I can't update the Firmware. When I do diagnostics & troubleshooting test it fails at step 13. My printer is connected to the internet with a LAD cable. Also I have an error code of 79:04 that just started showing today. It happens when I send something to the printer, it starts up to print & then the error code comes up & cancels the print job. I did some research online & it says that one cause of this error is because the Firmware isn't up to date.

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This has happened to me too! thanks goodness I'm not the only one who is going crazy over this, of course in hopes that HP will get this sorted ASAP!! Why would anyone want to buy another HP if this is how they are going to treat there customers. I have been wasting expensive material because this issue. Meaning I'm loosing money!!! #31

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Have you try to clean all the cookies fro your PC?

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