Cancel search

HP Latex 315 Reseat Cartridge Error

#1 gallisigns9742 2 years ago

Came back to work after being out for 3 weeks. My printer was on, idle, in sleep mode. When I woke up the printer and was ready to print, there was a substrate jam. Removed the jam, then my printer tells me to replace my empty yellow ink cartridge. I did, the printer recognizes that a new cartridge has been successfully installed, but doesn't register a full, unused cartridge, thus leaving me with this error. On the inks panel, it displays all of my levels, but says Y is at (0). After numerous phone calls with HP, updated firmware, a PIP Sensor replacement, and 3 replacement ink cartridges, hard resets and cleanings, I still have the same "reseat y cartridge" that won't let me proceed.

I'm not sure what to do next. At the time of writing this, I'm waiting on a callback from HP, to possibly get the entire ink line replaced. I thought I would try my luck in this forum, maybe someone here has has this issue before?

#2 HP Daniela Ciolompea 2 years ago

Hi @gallisigns9742,

I recommend waiting for the response from HP in this case.

Was this helpful?Yes0 No0
How can we improve it?
#3 gallisigns9742 2 years ago

Thanks, Daniela! While I'm grateful to have received feedback last week on the possible next step, I appreciate your input and wanted to explore all avenues.

Was this helpful?Yes0 No0
How can we improve it?
#4 Jim15566 7 months ago

Greetings. Similar issue. Did you get a resolution?

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex


HP Latex Blog


How likely are you to recommend HP Large Format Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.