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HP Latex 315 Reseat Cartridge Error

#1 gallisigns9742 2 weeks ago

Came back to work after being out for 3 weeks. My printer was on, idle, in sleep mode. When I woke up the printer and was ready to print, there was a substrate jam. Removed the jam, then my printer tells me to replace my empty yellow ink cartridge. I did, the printer recognizes that a new cartridge has been successfully installed, but doesn't register a full, unused cartridge, thus leaving me with this error. On the inks panel, it displays all of my levels, but says Y is at (0). After numerous phone calls with HP, updated firmware, a PIP Sensor replacement, and 3 replacement ink cartridges, hard resets and cleanings, I still have the same "reseat y cartridge" that won't let me proceed.

I'm not sure what to do next. At the time of writing this, I'm waiting on a callback from HP, to possibly get the entire ink line replaced. I thought I would try my luck in this forum, maybe someone here has has this issue before?

#2 HP Daniela Ciolompea 2 weeks ago

Hi @gallisigns9742,

I recommend waiting for the response from HP in this case.

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#3 gallisigns9742 2 weeks ago

Thanks, Daniela! While I'm grateful to have received feedback last week on the possible next step, I appreciate your input and wanted to explore all avenues.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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