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Latex 365 internet connectivity issue

#1 HarborEnt 5 months ago

My HP Latex 365 is having trouble connecting to the internet. I have the latest firmware updated and have checked to make sure the cable is secure on both the printer and the router. When I run the Connectivity Wizard I get an error on #13 (Internet connectivity settings) of step 2 (internet connectivity) with the error message "[29] No internet connectivity detected. Internet Connectivity may require enabling the web proxy. Click 'Modify' to enable the proxy, define the address and port." I do not want to run through a web proxy as I have a cable directly connected to the router. Any help for this issue will be appreciated. I am able to see the printer through its ip address and have connected it locally to a computer's RIP software, but cannot search for media presets through the substrate library.

#2 HP Daniela Ciolompea 5 months ago

Hi @HarborEnt,

In order to fix the issue, please follow the recommendations from the attached document.

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#3 geneva8905 5 months ago

#2 Part of this is in spanish. I really don't understand any of this.

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#4 geneva8905 5 months ago

I NEED HELP. THe 62:09 keeps popping up and stopping in the middle of the print. What is the workaround.

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The opinions expressed above are the personal opinions of the authors, not of HP.

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