Cancel search

Latex 365 internet connectivity issue

#1 HarborEnt a year ago

My HP Latex 365 is having trouble connecting to the internet. I have the latest firmware updated and have checked to make sure the cable is secure on both the printer and the router. When I run the Connectivity Wizard I get an error on #13 (Internet connectivity settings) of step 2 (internet connectivity) with the error message "[29] No internet connectivity detected. Internet Connectivity may require enabling the web proxy. Click 'Modify' to enable the proxy, define the address and port." I do not want to run through a web proxy as I have a cable directly connected to the router. Any help for this issue will be appreciated. I am able to see the printer through its ip address and have connected it locally to a computer's RIP software, but cannot search for media presets through the substrate library.

#2 HP Daniela Ciolompea a year ago

Hi @HarborEnt,

In order to fix the issue, please follow the recommendations from the attached document.

Attachments
Was this helpful?Yes0 No0
How can we improve it?
#3 geneva8905 a year ago

#2 Part of this is in spanish. I really don't understand any of this.

Was this helpful?Yes0 No0
How can we improve it?
#4 geneva8905 a year ago

I NEED HELP. THe 62:09 keeps popping up and stopping in the middle of the print. What is the workaround.

Was this helpful?Yes0 No0
How can we improve it?
#5 jolenecornett9969 4 months ago

I am having this same issue, glad to see nobody was able to help....

Was this helpful?Yes0 No0
How can we improve it?
#6 HP Daniela Ciolompea 4 months ago

Hello,

The main issue is related to the proxy configuration.

We have the attached document that explains how to configure it, there is no other solution than configure it since it is blocking the printer internet access. See in the document attached the instructions to include in the whitelist of acceptable entities (Domains) that are allowed to be accessed in the network.

Although the document is for the latex 3000 and 1500 series, the instructions and the domains are the same for other printers, and all the instructions and pictures of the menus are in English.

Was this helpful?Yes0 No0
How can we improve it?
#7 fincka 2 months ago

I have found the solution to that problem. activate the firewall in printer setting and then it works ! I think it's a bug. that workaround works

Was this helpful?Yes0 No0
How can we improve it?
The opinions expressed above are the personal opinions of the authors, not of HP.

Remember
To make recommendations or participate please Sign In and post a message.

Latest conversations HP Latex

Loading...

HP Latex Blog

Loading...

How likely are you to recommend HP Latex Knowledge Center to a colleague?
  • Not at all likely
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • Extremely likely
Thanks for your collaboration
To provide additional details, click here.